Short Outage Today

We had a short unplanned system outage today, and wanted to provide some more details.

For a period of 25 minutes from about 12:15 to 12:45 EDT we had a partial system outage that affected 15% of your end-users.  For that 15% of end-users, no analytics were collected, and no guides were shown.  This outage did not affect your end-users other than guides not showing to them during this period.  Also during this period you may not have been able to log in and access the Pendo application.

The outage was caused by our master DNS server failing, which caused the data on our DNS edge server to timeout.  We have set up additional monitoring and alerting to prevent this issue from being a problem in the future.

We apologize for any inconvenience that this may have caused.