Eng Blog Author: Ryan Leahy

The Agent

Since I started working at Pendo, people often ask, “What is Pendo?” From an engineering perspective, if Pendo is one thing it would be what we call “The Agent.” The agent is a bundled set of JavaScript code that makes use of almost every capability inside of a web browser. When our customers want to take advantage of everything Pendo does (web analytics, page interaction recordings, guide delivery, and so much more), all they need to do to get started is add a script tag that downloads the agent on their page, and the agent takes it from there. It’s a simple process for our customers, but there is a lot of work going on behind the scenes.